Odds Up Terms and Conditions

Last updated: 26 August 2026

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Introduction

Welcome to Odds Up. These Terms and Conditions govern your use of our website and participation in our prize competitions. By accessing our site and purchasing tickets, you agree to be bound by these terms.

Odds Up runs prize competitions, not gambling. Every paid competition includes a genuine free entry route by post which carries exactly the same chance of winning as a paid ticket. That free route is what places our competitions outside the definition of a lottery under the Gambling Act 2005. Our competitions are therefore not licensed or regulated by the Gambling Commission, and no such licence is required to run them.

Operator: Odds Up Ltd, operating in the United Kingdom. All competitions are subject to UK law.
Legal status: Prize competitions run under the free entry route in the Gambling Act 2005. Not a lottery, not gambling, and not licensed by the Gambling Commission.
Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
Registration: Registered in England and Wales. Company number 16971876.
Contact: hello@oddsup.co.uk

Eligibility

Age requirement: You must be 18 years or older to participate.
Location: Open to UK residents only.
Account: You may only create one account per person.
Verification: All winners must complete ID verification before prize delivery.

How Competitions Work

Ticket entry: Paid competitions are entered by card, and every paid competition also carries a free postal entry route with the same chance of winning.
Ticket limit: Each competition has a maximum number of tickets available, and a maximum number of tickets allowed per person. That per-person maximum applies equally to every entry route, including free postal entry.
Bulk discounts: Some paid competitions offer optional tiered discounts on larger orders (for example, 5+ tickets at 5% off). When available, tiers are shown on the competition page and the discounted total is applied automatically at checkout. Discounted tickets have the same chance of winning. Bulk discounts do not stack with referral rewards or promotional codes; the best available discount is applied. The order confirmation and payment record reflect the actual discounted amount paid.
Competition question: Some competitions include a question that must be answered before an entry can be created. The question is shown on the competition page and, for postal entrants, on our Free Entry by Post page. An incorrect answer does not create an entry, no ticket is issued and no payment is taken. You may try again while the competition remains open.
Sell-out draw timing: When all tickets are sold, a 1-hour countdown begins before the automated draw.
Competition deadline: Some competitions include a specific closing date and time shown on the competition page. Once that deadline is reached, new entries are not accepted.
Deadline outcome: If a competition reaches its deadline before selling out, we may either proceed to a draw from valid entries or cancel and issue refunds. The selected outcome is managed by our admin team and recorded in our audit logs.

Free Entry Options

We offer two ways to enter competitions without payment:

Option 1: Instant Free Competitions

Some competitions are marked as "Free Entry" and require no purchase whatsoever. These competitions:

Display a green "FREE ENTRY" badge
Allow instant entry with no admin approval required
Have a set entry limit per user (you receive all your allowed entries at once)
Give you the same chance of winning as any other ticket holder

How to enter:Log in to your account and click "Enter Now" on any free competition. Your entries are registered immediately.

Option 2: Postal Free Entry Route (Paid Competitions)

To comply with UK competition regulations, we offer a postal free entry route for paid competitions. Each competition sets one maximum number of tickets per person, shown on the competition page, and you can reach that maximum entirely by free postal entry if you wish. Send one postcard for each entry, and each postcard must be for a single competition only.

To enter by post, you must have a registered account and include your full legal name (as registered), your registered email address, and the full competition name. Entries must be clearly written or typed. Unclear or incomplete entries may be invalid.

Note: Postal entries, paid tickets, referral reward tickets and promotional free entries all count towards the same per-person maximum for that competition. The route you choose affects neither the maximum you can hold nor your chance of winning. Once you have reached that maximum by any combination of routes, no further entries can be added.

Competition question: Where a competition carries a question, postal entrants answer the same question as everyone else. Write the letter of your answer on your postcard. An incorrect or missing answer means no entry is created, and we will let you know by email.

See our Free Entry by Post page for the current postal address and full instructions.

Important: Both free entry options give you the same chance of winning as paid entries. Where a competition carries a question, the same question and the same answer requirement apply to every entry route.

Winner Selection

Random selection: Winners are selected using cryptographically secure random selection.
Transparency: All draws are recorded with timestamps and audit trails.
Notification: Winners are notified by email and through their account where applicable.
Public results: For transparency, draw results may be shown on our website. Public winner displays use limited information such as first name and competition details unless we separately agree something more specific with the winner.
Entries in the draw: The draw is made from every ticket issued for that competition. Where a competition carries a question, a ticket is only issued when the question is answered correctly, so paid and postal entrants who hold a ticket have exactly the same chance of winning.
Fair draw: The selection process cannot be manipulated by anyone, including Odds Up staff.

Prize Claiming

Claim period: Winners have 48 hours from notification to claim their prize via their dashboard.
How to claim: Winners must log into their account and claim through the dashboard. Physical prizes require shipping address; digital prizes require confirmation only.
Unclaimed prizes: If a winner does not claim within 48 hours, we will conduct a redraw to select an alternate winner from the remaining ticket holders.
Non-transferable: Prizes cannot be exchanged for cash or transferred to another person.

ID Verification Requirement

All winners must complete ID verification before prize delivery. We use this process to verify age, confirm identity, prevent fraud, and protect the integrity of the platform.

Accepted: UK Passport or UK Driving Licence
Upload: Maximum 3 files, 10MB each (PDF, JPG, PNG)
Review: 24-48 hours
Privacy: Documents auto-deleted 7 days after verification

Physical prizes: Dispatched via tracked courier within 24-48 hours of ID verification. UK delivery takes 2-5 business days.
Digital prizes: Delivered instantly via email after ID verification.

Refund Policy

Contract formation: For paid entries, your order is confirmed once checkout is successfully completed and we issue your entry confirmation.
Deadline or admin cancellation: Full refunds are issued where a competition is cancelled, including where we choose not to draw a winner after a deadline has been reached. Refunds are based on the actual amount paid for the affected order after any discount, not the undiscounted ticket face value.
Unavailable entry route: If entry is closed due to deadline or cancellation, no further entries can be purchased or claimed.
Cancelled competitions: Full refunds if we cancel a competition for any reason.
Automatic refunds: If a competition closes, sells out, or its pricing changes in the moments before your payment is confirmed, your payment is automatically refunded in full and we email you to confirm.
If an automatic refund does not go through: On the rare occasion the automatic refund cannot be completed, the order is flagged to us and we refund you by hand. You are still owed the full amount and we will email you once it has gone back.
Partial ticket removal: If we remove only some tickets from an order and a refund is due, the refund is calculated from the actual charged per-ticket amount for that order. For example, tickets bought as part of a discounted bulk order or with a promotional code are refunded at the discounted per-ticket amount actually paid.
After a removal: Where we have removed tickets from your account for a competition, you cannot enter that competition again. Any later attempt to pay is refunded in full automatically. Other competitions are unaffected.
No buyer remorse: Paid entries are for participation in a time-limited competition and are generally not refundable after purchase unless required by law or expressly stated in these terms.
Processing time: Refunds are processed to the original payment method within 5-10 business days.

Payment & Account Security

Card payments: Card payments are processed by DNA Payments Limited, an authorised payment institution regulated by the Financial Conduct Authority under firm reference 806630. Card details are entered into a PCI compliant secure form served by them, which opens over our checkout page.
Accepted methods: Visa, Mastercard, Apple Pay and Google Pay. Free postal entry is also accepted on every paid competition.
Billing address: You need to give us the address your card is registered to before your first card payment. Card issuers check it as part of their own fraud checks, and payments without it are usually declined. It is not a delivery address, and we ask winners for that separately.
Security: Your payment information is never stored on our servers.
Pricing: All prices are displayed in GBP (£) and include VAT where applicable.
Failed payments: Tickets are only issued upon successful payment confirmation.

Your account

Keep it to yourself: You are responsible for keeping your password confidential and for everything done through your account. Do not share your login details or let anyone else enter competitions on your account.
Changing your password: You can change your password at any time from account settings. We ask for your current password first, and the change signs you out on every other device.
Tell us quickly: If you think someone else has access to your account, change your password and contact us at hello@oddsup.co.uk straight away so we can help secure it.
Prizes follow the account: Prizes are awarded to the registered account holder, whose identity must match the ID provided at verification. We may withhold a prize where we cannot confirm that match.

User Conduct

Users must not:

Use bots or automated systems to purchase tickets
Create multiple accounts to circumvent purchase limits
Use fraudulent payment methods
Attempt to manipulate or interfere with the draw process
Harass other users or Odds Up staff
Upload a profile picture they do not have the right to use, or that breaks the rules in section 13

Ticket Removal Policy

Violation of these rules may result in immediate ticket removal and account suspension. If tickets are removed from a competition:

You will be notified by email with the reason for removal
Refunds may be withheld in cases of fraud or abuse
You will be blocked from re-entering that specific competition
Repeat offences may result in permanent account suspension

Liability & Disclaimers

Prize condition: Where a prize includes manufacturer or retailer warranties, those remain subject to the terms offered by that manufacturer or retailer.
Service availability: We do not guarantee uninterrupted access to our website. We may take the site down for planned maintenance, and we publish anything affecting the service on our status page. A competition deadline is not extended because of an outage unless we say so.
Third parties: We use third-party providers such as payment processors, couriers, hosting, and email services. We are not responsible for losses caused solely by those providers where we have acted with reasonable care in selecting and using them.
Your statutory rights: Nothing in these terms limits or excludes any rights you have under applicable consumer law, or our liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

Referral Programme

Our referral programme rewards you for inviting friends to Odds Up.

How it works

Share your unique referral link with friends (found in your dashboard)
When a friend signs up using your link and creates an account, you both receive a free entry reward
Use your reward to enter any paid competition for free

Reward value: Each referral reward grants one free ticket entry to any paid competition of your choice.
No discount stacking: Referral rewards are redeemed as a separate free ticket and do not combine with bulk ticket discounts, promotional codes, or other offers in a paid checkout.
Reward expiration: Referral rewards never expire and can be used at any time.
One per referral: You receive one reward per successful referral. Your referred friend also receives one reward.
Account required: The referred person must create a valid account and verify their email to complete the referral.

Restrictions

No self-referral: You cannot refer yourself or create multiple accounts to earn rewards
One referral per person: Each person can only be referred once
Ticket limits apply: Referral rewards count towards the maximum tickets per person for a competition
Non-transferable: Referral rewards cannot be transferred to other users or exchanged for cash
Abuse prevention: We reserve the right to void rewards obtained through fraudulent means

Promotional Codes

We may issue promotional codes to support marketing campaigns, recognise our community, or apologise for service issues. Each code is configured with a discount type, eligibility window, and usage limits.

How they work

Percentage off or fixed amount off codes apply at checkout to reduce the total you pay
Free-entry codes mint a single £0 ticket without payment, similar to a referral reward
Each code is only valid while it is active and within any start/expiry window we set

Usage limits: Codes have a global usage cap and a per-user limit (typically once per user). Attempts beyond either limit will be rejected automatically.
Scope: Some codes are valid across all paid competitions, others are limited to specific competitions and will only redeem on those.
No discount stacking: Promotional codes do not combine with bulk ticket discounts or referral rewards. Where more than one discount could apply, the better one is used.
Free-entry codes: Free-entry codes count towards the maximum tickets per user for a competition, can only be used on paid competitions, and cannot be redeemed once a competition has sold out or its deadline has passed.
Non-transferable: Promotional codes cannot be sold, transferred, or exchanged for cash. We may withdraw or change codes at any time before redemption; redemptions already completed are not affected.

Abuse Prevention

Codes obtained or shared in breach of these terms, or used through multiple accounts to circumvent per-user limits, may be voided without notice
We may recover the value of any tickets issued through fraudulent or abusive use, and where appropriate suspend or close the accounts involved
Codes cannot be combined with bulk discounts or referral rewards in any single transaction

Profile Pictures & User Content

You can add an optional profile picture to your account. Uploading one is entirely your choice, and you can remove it at any time from your account settings.

Your photo is public by default

Once uploaded, your picture is shown alongside your first name on public pages including the live activity feed, the winners page and draw results, where it can be seen by anyone. You can turn this off using the Show my photo publicly setting in account settings, which saves straight away. Section 8 of our Privacy Policy explains exactly where it appears and how long we keep it.

What you may upload

You must own the image or have permission to use it, and it should be a picture of you. You remain responsible for anything you upload.

You must not upload an image that:

Contains nudity, sexual content, graphic violence, or anything obscene
Promotes hatred, harassment, or discrimination against any person or group
Is unlawful, or encourages unlawful activity
Shows another person who has not agreed to appear, or shows a child
Impersonates another person, a public figure, or a business
Uses a logo, trade mark, or copyrighted work you do not own or have permission to use
Advertises a product, service, website, or promotion

Permission you give us

By uploading a profile picture you grant Odds Up a non-exclusive, royalty-free licence to store, resize, crop, and display that image on our platform for the purpose of running your account and the public features described above. This licence lasts only for as long as the picture remains on your account and ends when you remove it or your account is deleted. You keep ownership of your image throughout.

Removal

We may remove any profile picture that breaks these rules, without notice. Repeated or serious breaches may lead to account suspension under section 9. Removing a picture does not affect your entries, tickets, or any prize you have won.

Privacy & Data

Your personal information is handled in accordance with our Privacy Policy. Accepting the Cookie Policy acknowledges how we explain our use of cookies and similar technologies. Non-essential cookies remain subject to your separate cookie choices.

Responsible Gaming

Our competitions are not gambling, as set out in section 1, but anything you spend money on should be enjoyed responsibly:

Only spend what you can afford
Set personal limits on purchases
Seek support if you feel your participation is problematic

See our Responsible Gaming page for more information and support resources.

Complaints

If you have a complaint about a competition, an order, or your account, please contact us first so we can investigate.

Email: hello@oddsup.co.uk

When you contact us, please include enough detail for us to identify the competition or order involved.

Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be notified via email to registered users. You may be required to review and accept updated terms before purchasing tickets, entering competitions, or accessing your dashboard.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.